PLEASE NOTE: RETURN POLICY EFFECTIVE March 17, 2025
All requests for cancellation or return of goods are at Aces discretion, and may be refused.
Eligible Products: We accept returns for most products, with the following exceptions:
- Calibration Gas and Gas Detector Tubes:
Calibration gas and gas detector tubes are not eligible for return due to strict quality control.
- Gas Detectors:
Gas detectors are calibrated before shipment, hence not eligible for cancellation and return.
- Spare parts:
Sensors, PCBs, batteries, and other components are non-returnable due to quality control requirements.
Upon receiving your spare parts, please inspect and test them as soon as possible. If any faults are detected, you may bring back for 1 to 2 exchange within 7 days such to stock availability.
- Sale Items:
Items purchased during a sale or promotional event are generally final sale and not eligible for return, unless defective.
- Customized/ Indent Products:
Products that have been indent, customized or personalized are generally not eligible for return.
- Empty Gas cylinders
You may return empty gas cylinders to us in Singapore or Malaysia at your own transport, we provide free disposal for your empty cylinders. However if you are shipping them from overseas, unless you have an agreement to ship hazardous materials with your shipper, we cannot receive both empty and non-empty cylinders overseas.
**To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging without being tampered return to us within 14 days from date of delivery/collection.
Order Acknowledgements
It is the customer’s responsibility to ensure that the Order Acknowledgement is correct. If any errors or changes are identified then these should be reported within 24 hours to Aces. Failure to do so may result not able to make any changes.
REFUNDS/EXCHANGES (if applicable)
Full Refunds and Exchanges are only provided for defective or damaged products (to exclude normal wear and tear )
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account to be applied to a future purchase.
There are certain maximum no fault returns allowed per customer in each calendar year.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or promotional discounted items cannot be refunded.
Shipping/Freight charges/Carriage
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs (including carriage/duties/tax) are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.